We can get you started with us in as little as one week for a turnkey ISP solution or in as little as one day for the basic wholesale service.

As a Virtual ISP (VISP) customer, we will support you with any/every aspect of the service. However, we will not support your clients directly.

When you sign up with us, you will get access to all support-related questions and their solutions which can be easily referred to while offering technical support to your customers. Our chat and trouble ticketing software will also incorporate common questions related to our service and their solution.

We generally do not offer support to your customers though we can give you solution to a problem that your customers might be facing. However in case you are still unable to resolve the problem, we may speak to your customers on your behalf but this may incur an extra support charge.

The set-up fee is required to cover our hard costs for setting up and initializing the service for you.

In the beginning of every month you pay for the number of customers you expect to use the service during that month. At a minimum, this number would be equal to the number of subscribers in the previous month.  If the actual number of subscribers is different than the number paid for, then this difference would be reconciled during the billing for next month.

Therefore, if actual number of subscribers during a month is less than the number you paid for in the beginning of that month, then we will credit you the difference but if the actual number of subscribers is more, we will include the additional charge, in the next month's bill. You are billed for each new customer that signs up during a month at the time of signup.

No. You are billed for the full month only. There are no credits to the ISP for partial months.

You are responsible for billing your customers. In exceptional cases we can do the billing for you, deduct our charges and pay you the balance, however there would be an additional charge for this service.

Inside your control panel you can add funds using Visa, MasterCard, American Express and Discover. We also take Paypal, Online Checks, Money Order and Check by mail.

Our services are strictly prepaid. If you are unable to pay, your services will be suspended till the time the payment is received by us.

Yes, you can charge whatever setup fee you like.

Yes, you are solely responsible for deciding the pricing for your subscribers.

Your customers, and their accounts, are owned by you. We do not make any claim to the ownership or control over an account. You are free to move accounts between our service and someone else's service without restriction.

All marketing and sales is handled by you. We simply provide you with the services and related infrastructure.

Yes

Modempops leases Internet access from national providers. However our front end services such as technical support, billing, customized software are developed in-house. This allows us better control in direct customer interactions and enables us to respond better to customer queries or concerns.

Our services are strictly prepaid. If you are unable to pay, your services will be suspended till the time the payment is received by us.

We will not contact your customers directly. For any announcements or updates, we will send the information to your e-mail address and you can pass these on to your customers.

We cannot give you any estimate on that. We are only supplying the tools for your business, however the amount of money you make from the business will be entirely upto you.

All sites deploy equipment that provides "server assigned DNS", "server assigned gateway", and "dynamic IP assignment". This means the standard PPP dialer you issue to your clients can connect to any site without making any changes to their settings. The DNS settings will be passed to the dial-up user's software automatically. If your user does not have dial-up software that can receive automatic DNS information, then you should provide them with your DNS information upon set-up.

Sorry, we only offer service in the areas listed on our Access Number page.

This is an optional service that we can also provide to you on request.